Holiday Inn Express Sault Ste. Marie An Ihg Hotel

1171 Riverview Way, Sault Ste. Marie, MI 49783 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Lake Superior State University
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 476 guest reviews

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  • Free RV, bus, truck parking
  • Swimming pool
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of indoor pools - 1
  • Stair-free path to entrance
  • 24-hour fitness facilities
  • Free buffet breakfast
  • Free breakfast
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05/29/2022 - 05/30/2022
Searching all hotel inventory networks
5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Express Sault Ste. Marie An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"I didn't stay."
Overall Score1.0/ 5
My reservation was switch the the reservation site. I wanted Sault Ste Marie Ontario. It jump to the USA without notice. Until the confirmation was sent. Immediately we tried to correct the mistake. Your hotel wouldn't let us within 10 min of the booking due to the cancellation policy. This is horrible customer service. Your ability to rent out the room wasn't hindered. I was not impressed. I'm sure this happened a lot as bookings get hijacked for all these third party companies.
(Individual traveler, booked 1 room), from US flag
02-Jan-2022 Verified Review, stayed from Wed Dec 22 to Thu Dec 23 2021 at a $109.99 average nightly rate.
"Worst stay ever."
Overall Score1.0/ 5
WORST STAY EVER.
(Individual traveler, booked 1 room), from US flag
28-Nov-2021 Verified Review, stayed from Sat Oct 09 to Mon Oct 11 2021 at a $158.49 average nightly rate.
"Disappointing long awaited stay."
Overall Score1.0/ 5
Our room for two nights had plastic covering the window that overlooked the river. I am claustrophobic. We tried to get a different room but they would not do that for us. We had stayed at this location two three other times on a color tour. Our room was never cleaned or given clean towels. We had to find our own. The hot tub did not work. The room and hallways were smelly. Staff were not helpful or friendly. We had so looked forward to our stay and ended up very disappointed. With everything that went wrong it just ruined our trip.
(Individual traveler, booked 1 room), from US flag
27-Oct-2021 Verified Review, stayed from Sat Oct 09 to Mon Oct 11 2021 at a $158.49 average nightly rate.
"Was NOT a good stay!"
Overall Score1.0/ 5
I am claustrophobic and our room for two nights had plastic covering the window and unable to open window. Front desk would not give a different room. Our room was never cleaned nor dirty towels removed and replaced with clean ones. We had to hunt down our own. Front desk said we were to let them know we wanted it cleaned. Where was that stated?? Hot tub did not work! Room and hallways were smelly. Room carpet dirty. Unfriendly and unhelpful staff. We’ve stayed here before but this will be the last.
(Individual traveler, booked 1 room), from US flag
20-Oct-2021 Verified Review, stayed from Sat Oct 09 to Mon Oct 11 2021 at a $158.49 average nightly rate.
"Certainly not what we expected!"
Overall Score1.0/ 5
Our room had plastic covering the entire window. I am claustrophobic and asked for a different room since we were staying two nights. They would not give us a different room. Our room was never touched the next day. They said we were suppose to let them know that. Where does it say that?? We had to remove our wet towels and had get fresh ones. The hot tub did not work. Our room was smelly and so were the hallways. Bathroom vent and heater noisy. Front desk and staff were not friendly. Have stayed here other times but this will be the last time.
(Individual traveler, booked 1 room), from US flag
18-Oct-2021 Verified Review, stayed from Sat Oct 09 to Mon Oct 11 2021 at a $158.49 average nightly rate.
"Dissatisfied with the Booking Company."
Overall Score4.0/ 5
The booking company did not communicate my request of two Rooms with two Queen size beds. Instead we received two Rooms with one Bed in each room. The hotel was full and not able to accommodate my request nor would they provide a full refund. We had to cram 7 people into two Rooms with one bed in each room. I will not use the booking service again. I contacted the booking company and was told this would be escalated. To date I have not received any response.
(Individual traveler, booked 1 room), from US flag
14-Oct-2020 Verified Review, stayed from Fri Oct 09 to Sun Oct 11 2020 at a $196.88 average nightly rate.
"Very Good"
Overall Score5.0/ 5
Everything was amazing.
(Individual traveler, booked 1 room), from US flag
06-Oct-2020 Verified Review, stayed from Sat Oct 03 to Sun Oct 04 2020 at a $149.00 average nightly rate.
"Pleasant and clean."
Overall Score5.0/ 5
Everyone that works at the front desk is very kind and friendly. The rooms are clean and tidy. It was a very nice stay. We will be back. Thank you!
(Individual traveler, booked 1 room), from US flag
27-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sun Jun 28 2020 at a $113.76 average nightly rate.
"Overpriced and not very nice front desk lady."
Overall Score3.0/ 5
The place is way overpriced for its location. Paid $200 for a view of a hill in the parking lot. I asked for a later check out time and the old lady working behind the desk was very rude about it. Other than that, it was ok.
(Individual traveler, booked 1 room), from US flag
23-Jul-2019 Verified Review, stayed from Sat Jul 20 to Sun Jul 21 2019 at a $185.95 average nightly rate.
"Nice room, nice people."
Overall Score3.0/ 5
Overall the hotel is a good place to stay. Easy to find, right off the highway. Easy to navigate around town from the hotel and a gas station right next door. The room was nice, staff were very nice and accommodating. Love that it is a pet friendly hotel. We had our dog with us and staff were able to accommodate a first floor room right by the doors. Not too much grass to walk her in, but no issues. Breakfast was included, so that was a nice bonus. If you are looking for all the bells and whistles the exercise room was a total of one treadmill and one bike, the laundry was right off the lobby and the pool was small and the breakfast area overlooked the pool. We did not use any of these amenities. Overall, quiet, clean and accessible.
(Individual traveler, booked 1 room), from US flag
09-Jun-2019 Verified Review, stayed from Tue Jun 04 to Wed Jun 05 2019 at a $83.20 average nightly rate.

Summary of Verified Reviews

90
Excellent

Summary of 478 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 90/100 based on reviews from all travelers.

"Excellent budget hotel. Easily accessible by car. Great rooms and fantastic service. Great pool."

Service

93/100
119 reviews

"Efficient, friendly service with a nice reception."

Cleanliness

92/100
85 reviews

"Clean hotel facilities. Clean rooms."

Pool

88/100
27 reviews

"Great pool."

Breakfast

86/100
92 reviews

"Tasty breakfast."

Room

86/100
130 reviews

"Rooms are average sized and clean with great beds, but could be better maintained." Acceptable rooms with small bathrooms.

Location

86/100
43 reviews

"Great location. Easy car access but inadequate parking."

Food

83/100
8 reviews

"Delicious food."

Comfort

76/100
63 reviews

"Comfortable, quiet rooms with great beds." Moderately-sized rooms but bathrooms are smaller.

Wellness Area

71/100
21 reviews

"Great wellness & sports facilities."

Rated 88/100 based on reviews from families.

"Great pool. Clean hotel facilities."

Service

93/100
31 reviews

"Friendly service and great reception."

Cleanliness

91/100
27 reviews

"Clean hotel facilities. Clean rooms."

Breakfast

87/100
34 reviews

"Tasty breakfast."

Pool

86/100
7 reviews

"Great pool."

Location

86/100
13 reviews

"Great location."

Room

83/100
35 reviews

"Average size, clean rooms with comfy beds and typical bathrooms."

Comfort

75/100
18 reviews

"Average size, comfortable rooms with particularly comfy beds."

Rated 86/100 based on reviews from couples.

"Great location. Great wellness & sports facilities."

Service

92/100
20 reviews

"Friendly service."

Cleanliness

86/100
6 reviews

"Clean."

Location

85/100
10 reviews

"Great location."

Breakfast

82/100
20 reviews

"Tasty breakfast."

Room

81/100
20 reviews

"Excellent rooms with wonderful beds. Bathroom is ok."

Comfort

76/100
9 reviews

"Comfortable rooms and beds."

Wellness Area

68/100
5 reviews

"Sufficient wellness & sports facilities."

Rated 87/100 based on reviews from all travelers.

"Excellent budget hotel. Easily accessible by car. Great rooms and fantastic service. Great pool."

Service

93/100
119 reviews

"Efficient, friendly service with a nice reception."

Cleanliness

92/100
85 reviews

"Clean hotel facilities. Clean rooms."

Pool

88/100
27 reviews

"Great pool."

Breakfast

86/100
91 reviews

"Tasty breakfast."

Room

86/100
129 reviews

"Rooms are average sized and clean with great beds, but could be better maintained." Acceptable rooms with small bathrooms.

Location

86/100
43 reviews

"Great location. Easy car access but inadequate parking."

Food

83/100
8 reviews

"Delicious food."

Comfort

76/100
63 reviews

"Comfortable, quiet rooms with great beds." Moderately-sized rooms but bathrooms are smaller.

Wellness Area

71/100
21 reviews

"Great wellness & sports facilities."

Rated 88/100 based on reviews from families.

"Great pool. Clean hotel facilities."

Service

93/100
31 reviews

"Friendly service and great reception."

Cleanliness

91/100
27 reviews

"Clean hotel facilities. Clean rooms."

Breakfast

87/100
34 reviews

"Tasty breakfast."

Location

86/100
13 reviews

"Great location."

Pool

86/100
7 reviews

"Great pool."

Room

83/100
35 reviews

"Average size, clean rooms with comfy beds and typical bathrooms."

Comfort

75/100
18 reviews

"Average size, comfortable rooms with particularly comfy beds."

Rated 83/100 based on reviews from couples.

"Great location. Great wellness & sports facilities."

Service

92/100
20 reviews

"Friendly service."

Cleanliness

86/100
6 reviews

"Clean."

Location

85/100
10 reviews

"Great location."

Breakfast

82/100
20 reviews

"Tasty breakfast."

Room

81/100
20 reviews

"Excellent rooms with wonderful beds. Bathroom is ok."

Comfort

76/100
9 reviews

"Comfortable rooms and beds."

Wellness Area

68/100
5 reviews

"Sufficient wellness & sports facilities."

Review Semantics by TrustYou

Property Description

Located just steps from Lake Superior State University, minutes from the Soo Locks, and St. Mary’s river let Holiday Inn Express Sault Ste. Marie, Michigan fulfill all your lodging needs. If you're visiting the hotel's locale for business you can work efficiently from the hotel with free wired and wireless HSIA and a 24-hour Business Center. And if you need to host a corporate event, the 528-sq-ft meeting room is a great venue option.You can relax knowing we offer a broad range of services and amenities featuring our Express Start Breakfast Bar. After a full day, grab a book from the lobby library and relax next to the fireplace, or unwind in the heated, indoor pool and whirlpool. For the recreationally inclined, we offer an on site fitness room with modern equipment or work out in the LSSU sports facilities with our complimentary guest passes. Thrilling attractions are easy to find near the hotel's location in the Soo. You can stand in awe before breathtaking Tahquamenon Falls, ride in a horse-drawn carriage on beautiful Mackinac Island, or visit the picturesque Whitefish Point Lighthouse. The area boasts excellent snowmobile trails. We are delighted to provide you with exceptional service while you savor the historical Sault Ste. Marie, Michigan.

Green Sustainability

Green Engage

Amenities / Features


  • Check In: 4:00 pm
  • Check Out: 11:00 am
  • Air conditioning
  • Alarm clock
  • Bus parking
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Jacuzzi
  • Laundry facilities
  • Laundry valet service
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Refrigerator
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • Voicemail

Airport & Shuttle Information

CIU - 20 Miles

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Free Express Start Hot Breakfast Buffet is included with rate each morning. Breakfast includes hot and cold items.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
Pets are allowed on First and Second Floors ONLY and it is $50.00 fee per night

Parking Info

Free outdoor parking available

Internet / WiFI

Free internet/Wi-Fi throughout the building is included with each stay.

Cleaning Policies

Public high touch areas are cleaned hourly. There are hand sanitizer stations located throughout the building for guest and staff use. We are currently limiting housekeeping service to every 5 days due to Covid-19.

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.

Hotel Rate Trends at Holiday Inn Express Sault Ste. Marie, an IHG Hotel

Rate fluctuations of Holiday Inn Express Sault Ste. Marie, an IHG Hotel

The graph above is averages of room rates for both group rates and the lowest online individual rates our rate checker could find at the time the group bid was placed. The lowest group rate shown is 35.9% in April 2020 and the highest average individual rate is $197 in the month of October 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express Sault Ste. Marie, an IHG Hotel in a month when rates are lower.

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